Customer experience ( student success )

Role Description The Customer Experience (Student Success) team member is responsible for supporting students throughout their learning journey and ensuring a positive, consistent experience at DFA. This full-time, on-site role is based in Qesm 1st Nasser City and involves handling student inquiries, guiding learners through registration processes, course selection, and exam information, and resolving issues promptly and professionally. Daily tasks include providing front-line customer support in-person and via digital channels, monitoring student satisfaction, collecting feedback, and coordinating with academic and administrative teams to improve services. The role also includes maintaining accurate student records, assisting with scheduling and notifications, and helping new students adapt to DFA’s systems and expectations. The team member is expected to contribute to continuous improvement of student success processes and support a welcoming, organized learning environment.

Qualifications

• Candidates should possess strong interpersonal skills to build trust, empathy, and positive relationships with a diverse student community.
• Candidates should possess customer satisfaction and customer support skills to manage inquiries, resolve concerns, and enhance the overall student experience.
• Candidates should possess analytical skills to interpret feedback, track student issues, and contribute to data-informed improvements in processes.
• Candidates should possess clear, professional communication skills, both verbal and written, in English; German language skills are an asset.
• Relevant experience in education, student services, or customer-focused roles is preferred, along with strong organizational and time management abilities.
• Ability to work on-site in Qesm 1st Nasser City, collaborate within cross-functional teams, and use common office and CRM tools effectively.