Customer Experience Team Leader

Are you passionate about customer service and have a strong background in reception and customer experience? Do you have previous team leader experience and describe yourself as supportive, organised and efficient? This role is perfect for you!

We are Australia’s most prestigious beauty education provider with over 30 years history in the industry. We attract like-minded souls – the nurturers, dreamers, glamazons and skin junkies, the fixers, clinicians, and wildly creative artists, the soothers, detailers and innovators who are all united in helping our students find their light and share it with the world.

The French Beauty Academy Brisbane campus is currently looking for a new addition to our team as a Customer Experience Team Leader fulltime on campus Monday – Friday from 8:00am – 4:30pm. 

Day-to-day responsibilities may include:

• Reporting to the campus principle supporting in the efficient and effective running of the campus
• Providing leadership to our existing customer experience team by role modelling and embodying the expectations of The French Beauty Academy
• Answering the phones, greeting clients and being the escalation point for the receptionists
• General administrative duties including mail, invoicing, data entry, system management and campus presentation
• Providing support and training for any new staff members and encouraging ongoing development within the team

Successful applicants will have:

• Strong background in front of house reception and customer service experience
• Previous team leader / management experience is highly desirable
• Exceptional written and verbal communication skills
• A passion for providing the best customer service experience
• Demonstrated ability to multitask, prioritise and keep organised with competing priorities

If the above sounds like you then please hit APPLY NOW so that a member of our team can reach out with further information. For more about us please view our website here: The French Beauty Academy