Customer Experience Team Leader

Canadian Tire Kanata (Store 457)
Ottawa, Ontario

Employment Type: Full-Time
Pay: From $21.25 per hour
Work Location: In-person

Lead by Example. Inspire Others. Make Every Customer Experience Count.

We are looking for an enthusiastic, approachable, and customer-focused Customer Experience Team Leader to join our team at Canadian Tire Kanata.

Reporting to the Divisional Manager - Customer Experience & Sales, this role is all about bringing out the best in our people and creating an outstanding experience for every customer who walks through our doors.

We're looking for someone who brings positive energy to the sales floor, enjoys connecting with people, and naturally encourages others to do their best. You'll lead by example, support and coach your teammates, and help create an environment where great customer service is part of everything we do.

This isn't just about knowing the right answers or having the most product knowledge. It's about having the right attitude, building relationships, and making the people around you better. Whether you're helping a customer find the right solution, encouraging a teammate, or recognizing a job well done, you'll play an important role in shaping the culture of our Customer Experience team.

The Fundamentals of What You'll Do

• Set the Tone: Bring enthusiasm, positivity, and a genuine passion for customer service to every shift. Help create an inviting, energetic atmosphere for both customers and team members.
• Lead by Example: Demonstrate what excellent customer service looks like through your own interactions, taking the time to understand customer needs and provide helpful solutions.
• Elevate the Team: Encourage and motivate your teammates, recognize their successes, and help build a supportive environment where people feel valued and want to do their best.
• Coach in the Moment: Share knowledge, offer constructive feedback, and help associates build confidence in their customer interactions, product knowledge, and selling skills.
• Create Great Customer Experiences: Help ensure customers feel welcomed, supported, and appreciated. Take initiative to identify and resolve concerns professionally.
• Build Connections: Develop positive relationships with customers and coworkers through genuine communication, active listening, and a willingness to help.
• Bring a Growth Mindset: Be open to feedback, learn from challenges, and encourage others to continuously improve.
• Recognize Opportunities: Identify ways to improve customer service, team engagement, and sales floor performance. Work with the leadership team to turn ideas into action.
• Support Training and Development: Help onboard new associates, share best practices, and support the ongoing development of the Customer Experience team.
• Take Ownership: Be proactive in identifying what needs to be done, helping teammates when needed, and maintaining a welcoming, safe, and organized sales floor.

What We're Looking For

• Previous retail or customer service experience; experience training, coaching, or mentoring others is an asset.
• An enthusiastic, positive attitude and a genuine desire to help others succeed.
• Strong communication and interpersonal skills, with the ability to connect with a variety of people.
• A natural ability to encourage others, build confidence, and create positive team relationships.
• A customer-first mindset and a passion for delivering exceptional service.
• The confidence to take initiative, lead by example, and step in when help is needed.
• Strong problem-solving skills and a willingness to find solutions rather than focus on obstacles.
• An interest in sales, product knowledge, and helping customers find the right products for their needs.
• The ability to thrive in a fast-paced retail environment while remaining approachable and team-oriented.
• Basic computer skills and the ability to learn store systems and technology.
• Flexibility to work evenings, weekends, and holidays as required.

We value attitude, mindset, and potential. You don't need to know everything on day one. Product knowledge and coaching skills can be developed. We're looking for someone who brings energy, cares about people, and wants to make a positive difference every day.

Why Join Us?

• Be part of a respected Canadian brand with a strong local presence.
• Play an important role in shaping the culture and customer experience of our store.
• Help develop your teammates while building your own leadership and coaching skills.
• Work alongside a supportive leadership team that values teamwork and continuous improvement.
• Access opportunities for career growth and development within Canadian Tire Kanata.
• Enjoy staff discounts and employee development programs.

Are you someone who brings out the best in others? Do you believe great customer service starts with a great team? Apply today to join Canadian Tire Kanata as our Customer Experience Team Leader!