Customer Experience Team Member

Thames, Full Time, Customer Service
Please Quote Reference Number 18797
**- Immediate start available

• Full Time | Monday-Friday
• Join the team at Cirtex Industries**

About Cirtex Industries:

Cirtex Industries is a leading supplier of geosynthetic and construction solutions across New Zealand. We're known for our commitment to continuous improvement, strong values, and delivering reliable outcomes for our customers and project partners.

About the Role

An exciting opportunity has become available within our Customer Experience team following an internal promotion. Based in our brand-new, purpose-built Thames office this is a fast-paced customer focused role supporting customers with sales enquiries, order processing, and service support. While industry experience isn't required, you'll bring confidence on the phone, a solutions-focused mindset, and a genuine passion for delivering exceptional customer experiences.

Key Responsibilities:

• Handle customer enquiries via phone and email
• Process and manage sales orders accurately and efficiently
• Support stock control activities, including returns processing
• Maintain accurate records within the in NetSuite ERP system

To be successful in this role, you will have:

• Previous experience in a contact centre or customer service environment, with a proven ability to deliver excellent customer outcomes
• A confident and professional phone manner, with strong verbal communication skills
• Competence using MS Office and confidence learning new systems (experience with NetSuite is advantageous)
• Strong organisation skills with high attention to detail and the ability to manage multiple tasks accurately
• A calm, solutions-focused approach, with strong problem-solving and prioritisation skills.

What's in it for you?:

• Monday to Friday role, 42.5 hours per week with hours worked between 7:00am and 5:00pm
• Competitive hourly rate + bonus scheme
• On-going training and career development opportunities
• Fresh fruit, quality coffee machines, table tennis, and a fully equipped onsite staff gym
• Free onsite parking

If you're ready to join a supportive, growth-focused team, apply now with your CV and cover letter.