Customer Experience Team Member

At Molly’s Cupcakes, we don’t just sell award-winning cupcakes—we create joyful, memorable customer experiences.

We’re hiring a friendly, outgoing, self-motivated Cupcake Ambassador/Bakery Associate to join our team. This role is ideal for someone who loves working with people, brings exceptional customer service, positive energy to every shift, and thrives in a fast-paced retail environment.

Because most shifts you’ll work independently, we’re looking for someone confident working alone, who takes initiative, and knows how to deliver excellent customer service without needing constant supervision.

If you’re warm, dependable, engaging, and excited to be part of a fun dessert family, we’d love to hear from you.

Responsibilities

• Provide exceptional customer service to every guest
• Greet customers warmly and create a welcoming, upbeat experience
• Educate guests on cupcake flavors, cakes, seasonal offerings, and other desserts
• Recommend products and help customers choose items they’ll love
• Operate the POS system/register accurately and efficiently
• Keep the bakery retail area, display case, and service station clean, organized, and stocked
• Complete opening and closing duties
• Work efficiently during busy rushes while maintaining a positive attitude
• Represent the Molly’s Cupcakes brand with professionalism, enthusiasm, and integrity
• Work both independently and as part of a team

Qualifications

• Friendly, energetic, and professional personality
• Strong communication and customer service skills
• Comfortable working in a fast-paced environment
• Able to multitask, stay organized, and remain calm under pressure
• Self-starter who can work independently and stay productive
• Dependable and punctual
• Flexible availability, including evenings, weekends, and holidays
• Retail, food service, bakery, café, or hospitality experience is a must!

This role is a great fit for someone who:

• Naturally connects with people and enjoys conversation
• Brings high energy and enthusiasm to customer interactions
• Feels confident owning a small space and staying engaged during solo shifts
• Notices what needs to be done and jumps in without being asked
• Takes pride in cleanliness, presentation, and hospitality
• Can keep up with high-volume service while making customers feel special

Work Environment

• Fast-paced retail bakery environment
• Some shifts may be worked independently
• Factory52 location is inside a busy food hall and requires strong customer engagement and confidence
• Evening, weekend, and holiday availability is important

Benefits

• Employee discount
• Growth opportunities
• Fun, supportive team environment
• Opportunity to be part of a brand centered around quality, creativity, and community

How to Apply

Please send your resume and a short note telling us why you’d make a great Cupcake Ambassador to [email protected].

Include:

• Your availability
• Your favorite cupcake flavor

Pay: $12.00 - $14.00 per hour

Expected hours: 8.0 – 24.0 per week

Benefits:

• Flexible schedule
• On-the-job training

Work Location: In person