Customer Expert

Who you are

• Native level of Polish with a proficient level of English
• Previous experience in luxury Customer Service or the Hotel industry
• Experience working in the automotive industry is a plus
• Having excellent verbal and written communication skills
• Being able to quickly understand customers needs and dealing with their emotions

What the job involves

• We are building Porsches’ Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand.
• You may think of it as a call center – but way better! You are an essential part of Porsches customer success, so you might as well call yourself a Porsche Ambassador
• Do you “speak” Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsches’ customer service.
• Your mission will be to become an administrator and sovereignty of CRH knowledge Center and ensure user friendly knowledge for Level 1 & 2
• Representing our products and services
• Being the first point of contact for our customers
• Supporting the development of the Customer Relations Hub by introducing your ideas
• Using your communication skills to help customers with a wide variety of issues
• Assuring the customers have a positive experience that fits our quality standards