Customer Expert - English Speaker

TP Indonesia is #Hiring

Customer Service Agent – US Market (Yogyakarta Site)

We are looking for a highly skilled and dynamic Customer Service Agent to join our team in Yogyakarta! If you have excellent English skills, love solving problems, and are ready to thrive in a fast-paced logistics environment, this is for you.

📍 Location: Yogyakarta

⏰ Night Shift (9 PM – 9 AM) | Handling US Market

💰 Salary: Attractive Salary Package

📅 Availability: Must be available to join immediately

📋 What You Will Do :

Handle Inquiries: Process cross-border last-mile logistics inquiries (delivery status, delays, losses, or damage) via phone, WhatsApp, email, and other communication channels.

System Updates: Use the internal business system to update work order statuses in real-time to ensure information traceability.

Customer Care: Empathize with and soothe customers' emotions effectively to prevent escalation into high-risk complaints.

Team Collaboration: Participate in daily pre-shift meetings, training sessions, and quality reviews.

🎯 Who We Are Looking For :

• Excellent command of English (minimum C1 level preferred)

• College degree or above. Having over 1 year of experience in e-commerce, logistics, or customer service is a big plus!

• Fresh graduate are Welcome!

• Proficient in MS Excel, online chat tools, and call systems.

• Willing to work night shift schedules (9 PM – 6 AM)

• Ready to onboard IMMEDIATELY