Customer Flexibility Programs Department Manager

Customer Flexibility Programs Department Manager

Winnipeg, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

Great Benefits

• Competitive salary and comprehensive benefits package.
• Defined-benefit pension plan for long-term financial security.
• Enjoy a work schedule that typically provides every second Monday off (subject to location and operational requirements), supporting a balanced approach to work, family life and community.

Position Overview:

Under the direction of the Director, Energy Service Advice and Products, the Manager is responsible for leading the development and delivery of Manitoba Hydro's customer flexibility portfolio. This includes program planning and performance, distributed energy resource enablement, and the development and scaling of customer programs that deliver measurable customer and system value. The role also leads cross-functional collaboration and external partnerships to align customer flexibility opportunities with Manitoba Hydro's evolving system needs.

Responsibilities:

• Lead and manage the Customer Flexibility Programs Department, including departmental priorities, work planning, budget development and oversight, resource allocation, and delivery accountability.
• Provide people leadership through staffing, coaching, mentorship, succession planning, employee development, and performance management to build an engaged, accountable, and high-performing team.
• Develop and execute customer flexibility roadmaps aligned with enterprise goals and strategic plans, including portfolio planning, program sequencing, business and regulatory cases, implementation priorities, governance, processes, partnerships, and operational requirements needed to move initiatives from concept and pilot through sustained program delivery.
• Lead the customer-focused design, development, implementation, scaling, and ongoing delivery of customer flexibility programs across the residential, commercial, and industrial customer portfolios by applying the CARE model and using customer insights, operational data, process improvement, technology, and organizational change to respond to evolving customer, business, and system needs.
• Establish and monitor program and portfolio performance, including customer participation, delivered capacity, program effectiveness, customer outcomes, key performance indicators, reporting, customer insights, operational data, and results to support decision-making and continuous improvement.
• Provide leadership for customer distributed energy resource enablement and connections, working with technical and operational areas to support effective customer processes and integration with the electricity system.
• Apply a broad understanding of Manitoba Hydro's electricity system, including system planning, operations, capacity needs, and constraints, to ensure customer flexibility programs are aligned with and responsive to evolving system needs.
• Stay current on emerging customer flexibility practices, technologies, market trends, and industry developments; bring forward new ideas and program opportunities; and translate viable opportunities into recommendations, pilots, or programs that deliver customer and system value.
• Lead cross-functional collaboration and maintain effective external relationships to align priorities, resolve issues, and advance coordinated program delivery, including the procurement and management of consultants, technology vendors, aggregators, service providers, and delivery partners as required.
• Provide expertise and leadership on customer flexibility matters, including developing regulatory submissions, evidence, and recommendations, and representing Manitoba Hydro in regulatory proceedings, hearings, industry forums, working groups, and external collaborations as required.
• Identify, assess, and manage operational, financial, regulatory, technology, cybersecurity, privacy, and customer adoption risks, and ensure customer flexibility programs comply with corporate requirements for data governance, cybersecurity, privacy, technology integration, and customer information management.
• Ensure departmental activities are completed in accordance with applicable legislation, regulatory requirements, corporate policies, safety requirements, and Manitoba Hydro standards and procedures.

Qualifications:

• Completion of a four-year degree from an institution of recognized standing in an appropriate discipline, complemented by a minimum of nine years of directly related experience demonstrating progressively greater responsibility in a leadership capacity. An equivalent combination of related education and experience may be considered.
• Demonstrated strong leadership experience with the ability to lead and develop employees, establish priorities, create accountability, lead through change and ambiguity, and deliver results through others.
• Demonstrated experience developing, implementing, or managing complex customer, energy, technology, or operational programs, with a strong understanding of customer flexibility, distributed energy resources, and electricity system needs.
• Broad understanding of Manitoba Hydro's electricity system, including system planning, operations, capacity needs, and constraints, and how customer flexibility programs can support evolving system needs.
• Demonstrated ability to lead complex cross-functional initiatives involving technical, operational, customer, regulatory, financial, and technology stakeholders.
• Demonstrated ability to develop roadmaps, business cases, performance frameworks, and recommendations that translate objectives into executable programs.
• Experience with budget management, business planning, resource allocation, and financial accountability.
• Strong analytical and business judgment with the ability to assess customer and system value, program performance, costs, risks, trade-offs, and opportunities using data and analytics.
• Strong relationship, stakeholder management, and communication skills with the ability to build alignment, influence across organizational boundaries, and communicate effectively with employees, senior leaders, customers, regulators, industry partners, and other stakeholders.
• Experience with regulatory processes, rate applications, utility planning, demand-side management, demand response, distributed energy resources, or customer energy programs would be considered an asset.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $62.82-$86.07 Hourly, $120,372.72-$164,936.72 Annually.

Apply Now!

Ready to join a team that energizes Manitoba and puts safety, innovation, and inclusion at the heart of everything we do? Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

Application deadline: NOVEMBER 2, 2026.

We appreciate your interest in Manitoba Hydro and thank all applicants. Only those selected for the next stage of the selection process will be contacted.

If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates.