Customer Fulfillment Representative

Job Overview and Key Responsibilities:

• Manage accurately and efficiently all orders placed by Direct End Users and Business Partners, from CMR creation, credit check, order/entry, order fulfillment, shipment and invoicing.

Special Roles and Activities

1.Order Management

• Accurately and timely load customer orders in the order/entry system
• Track fulfillment through shipment and delivery
• Maintain order status communications with sales team
• Quickly perform any modification or alterations to orders after loading and prior to shipment

2.Firm Order Validation / Revenue Recognition

• Review and validate documents related to purchases, according to TGCS accounting practices and Revenue Recognition policies
• Work with accounting in order to clarify anything related to revenue/non-standard terms
• Billing
• Responsible for billing and the communications with Accounts Receivable
• Create customized invoices according to customer requirements
• Validate and release billing adjustments and/or credits related to sales
• Review and resolve disputes in a timely manner

3.Inventory

• Track new installs in the system for accurate inventory records
• Review and monitor physical installation of Self Checkout machines and update inventory records accordingly

4.Contracts

• Obtain the required approvals for contracts
• Review and validate the contracts before registration

Required Skills and Expertise:

• Minimum of 2 years of customer service work experience internal and external
• Proficiency with Microsoft Office
• Ability to develop fully understanding of all aspects of the department
• Oracle / SAP experience strongly recommended, not required