Customer Growth Manager

Job Description Customer Growth Manager (Key Account Manager)

Position: Customer Growth Manager (Key Account Manager)

Department: Sales / Business Development

Location: Mumbai

Reporting To: Head Key Accounts / Business Head

Job Summary

The Customer Growth Manager will be responsible for managing and growing relationships with existing key customers, ensuring customer satisfaction, increasing revenue, and identifying new business opportunities within assigned accounts. The role requires a customer-centric approach, strong relationship-building skills, and the ability to drive account growth through strategic engagement.

Key Account Management

• Manage a portfolio of strategic and high-value customer accounts.

• Build and maintain strong relationships with key decision-makers and stakeholders.

• Act as the primary point of contact for assigned customers.

• Conduct regular business reviews and performance meetings with clients.

  Customer Growth & Revenue Expansion

• Drive revenue growth through upselling, cross-selling, and account expansion initiatives.

• Identify opportunities to increase customer wallet share and business volume.

• Develop account growth plans and execute strategies to achieve targets.

• Ensure achievement of monthly, quarterly, and annual revenue goals.

  Customer Retention & Satisfaction

• Ensure high levels of customer satisfaction and retention.

• Proactively address customer concerns and service issues.

• Coordinate with internal teams to ensure seamless service delivery.

• Monitor customer feedback and implement improvement initiatives.

  Business Development

• Identify new opportunities within existing accounts and generate additional business.

• Collaborate with sales, operations, finance, and customer support teams to deliver customer solutions.

• Track market trends and competitor activities to recommend growth strategies.

  Reporting & Performance Management

• Maintain accurate account records and customer interactions in CRM.

• Prepare MIS reports, account performance reviews, and growth forecasts.

• Monitor KPIs related to revenue, retention, and customer engagement.

  Key Performance Indicators (KPIs)

• Revenue growth from existing accounts.

• Customer retention rate.

• Account expansion and upselling success.

• Customer satisfaction score (CSAT/NPS).

• Achievement of assigned revenue targets.

• Number of strategic customer engagements and reviews conducted.

  Qualifications

Bachelors Degree in Business, Commerce, Marketing, or related field.

MBA preferred.

Experience

4-8 years of experience in Key Account Management, Customer Success, Business Development, or Sales.

Experience in logistics, courier aggregation, e-commerce, SaaS, or related industries preferred.

Skills Required

• Excellent client relationship management skills.

• Strong communication and negotiation abilities.

• Sales and business development acumen.

• Analytical and problem-solving skills.

• CRM and MS Office proficiency.

• Ability to manage multiple accounts and stakeholders effective

  Role Objective

To drive customer retention, account growth, and long-term client partnerships by delivering exceptional customer experience and maximizing business opportunities within existing accounts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.