Customer Growth Partner

Overview:

The Customer Engagement Partner is responsible for reconnecting with high-value lapsed customers, onboarding new business, and fostering long-term relationships. This role focuses on revitalizing past customer relationships, increasing engagement, and ensuring new customers have a seamless and positive start with the company.

By combining warmth, strategy, and a proactive approach, the Customer Engagement Partner will help recover lost business, drive growth, and strengthen customer loyalty. The ideal candidate is skilled in relationship-building, consultative sales, and strategic follow-ups, ensuring that both returning and new customers feel valued, supported, and eager to grow their partnership with the company.

Key Responsibilities:

1. Customer Reengagement & Relationship Renewal

· Identify and reconnect with high-value lapsed customers, understanding the reasons behind disengagement.

· Engage customers through personalized outreach, meetings, calls, and visits to re-establish trust.

· Provide a warm, consultative approach that focuses on the customer’s needs and long-term success.

· Rebuild confidence by addressing concerns and showcasing improvements, new offerings, or tailored solutions.

· Develop a customized re-engagement strategy for each account to maximize retention and growth.

2. New Business Onboarding & Relationship Building

· Welcome and guide new customers through their initial purchasing experience, ensuring a smooth start.

· Establish strong first impressions and long-term relationships by providing proactive support and insights.

· Educate new customers on product offerings, best practices, and key benefits tailored to their needs.

· Ensure consistent follow-ups during the early stages of their partnership to foster engagement and trust.

· Identify opportunities to grow new accounts early by introducing relevant products and services.

3. Order Recovery, Business Growth & Expansion

· Encourage lapsed customers to resume their regular purchasing habits, ensuring a seamless transition back.

· Introduce new products, promotions, or solutions that align with customer needs.

· Work collaboratively with internal teams to offer tailored pricing, service enhancements, or loyalty incentives.

· Monitor purchasing trends and provide strategic recommendations to optimize customer spend.

4. Proactive Follow-Ups & Engagement Strategy

· Maintain consistent, proactive communication to ensure customers feel valued and supported.

· Schedule follow-ups and check-ins to nurture relationships and prevent future disengagement.

· Track customer interactions and anticipate potential concerns before they arise.

· Use data insights and feedback to refine engagement approaches and customer experiences.

5. Customer Advocacy & Problem Resolution

· Act as a trusted advisor and problem solver, ensuring customer concerns are addressed promptly.

· Liaise with internal teams to resolve issues efficiently and prevent recurrence.

· Advocate for the customer’s needs, helping tailor services to maximize their satisfaction and success.

6. Performance & Engagement Insights

· Monitor customer engagement metrics, order trends, and retention rates.

· Provide reports and insights on why customers disengage, how new customers evolve, and what strategies drive growth.

· Stay informed about industry trends, competitor strategies, and customer expectations to continuously improve engagement efforts.

Key Skills & Qualities for Success:

1. Warm, personable, and relationship-driven: Customers should feel valued, understood, and excited to engage.

2. Strategic and proactive approach: Able to analyze engagement patterns and create effective re-engagement and onboarding strategies.

3. Excellent communication and persuasion skills: Capable of winning back customers and guiding new ones without being overly sales focused.

4. Strong follow-up and organizational skills: Ensures no customer falls through the cracks.

5. Problem-solving mindset: Able to resolve past concerns and build trust with both new and returning customers.

6. Resilient and adaptable: Comfortable with handling objections, overcoming challenges, and turning them into opportunities.

Ideal Profile:

· Experience in customer success, account management, business development, or sales support.

· Proven ability to re-engage customers, handle objections, and drive renewed business relationships.

· Strong background in onboarding new clients, ensuring a smooth and engaging start.

· Highly organized with excellent follow-up habits and attention to detail.

· Comfortable with in-person meetings, phone calls, and proactive engagement strategies.

· Experience with CRM systems, customer insights, and data tracking.

If you are passionate about sales and eager to contribute to a thriving team, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: £28,080.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person