CUSTOMER HAPPINESS AGENT

Purpose of the role

• The Customer Happiness Agent is responsible to handle the accounts of Kcal Meal Plans customers and provide them with efficient customer service

Key Areas of Responsibilities

• Provide help and advice to customers about Kcal’s products and services.
• Communicate courteously with customers by telephone, email, letter, and face to face.
• Investigate and solve customers' problems whilst working closely with the Team Leader.
• Responsible to keep accurate records of discussions or correspondence with customers.
• Learn about organization’s products, promotions or services and keeps up to date with changes.
• Responsible for collecting money paid by clients for meal plans and update the money collection schedule.
• Coordinate with the Nutritionists for clients’ appointments.
• Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the in-house Nutritionist.

Professional Requirements

• Bachelor’s degree or equivalent.
• At least 3 years’ experience in Customer Service.
• Excellent communication skills.

Interpersonal Requirements

• Good MS Office skills.
• Good verbal and written communication skills
• Ability to act on own initiative and handle stress well.
• Excellent grooming/appearance at all times.
• Sociable with an open personality that fits the brand image.
• Commitment to developing and maintaining a premium brand.

Please forward your CV to [email protected]