Customer Happiness Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Provide excellent customer service by understanding their needs, addressing issues, and offering solutions.
• Process customer requests, escalate complex cases to senior team members when necessary, and maintain accurate records of all interactions.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 1-5 years of experience in BPO voice process or similar industry (domestic calling).
• Strong communication skills with the ability to handle high-pressure situations effectively.
• Proficiency in inbound process knowledge including domestic process flows and procedures.
• Ability to work on rotational shifts as per business requirements.