Customer Host - Gilbanks (Serviced Office)

Start date: December 2026

Gilbanks is a premium workspace provider, offering exceptional quality serviced offices and meeting rooms.

What we believe in

Gilbanks is a premium workspace provider, offering exceptional quality serviced offices and meeting rooms.

We strive to be the premier choice for professional businesses, creating work environments where people want to be. Through the provision of aspirational and sophisticated spaces, we facilitate productivity to help our customers thrive. At our core is unparalleled hospitality, anticipating customers' needs and enhancing their workday experience every day.

What we are looking for

We are looking for a motivated and detail focused Customer Host to join our team.

As a Customer Host, you will play an important role in maintaining the exceptional standards of our workspaces, ensuring our offices are consistently clean, welcoming and presented to the highest standard.

Working closely with the Front of House Receptionist and General Manager, you will help ensure the site runs smoothly, supporting daily operations and creating an environment that our customers are proud to work in.

This is a hands on role where no two days are the same. From maintaining office and communal areas to preparing meeting rooms, organising refreshments and keeping on top of daily tasks, you will play a key role in delivering the high standards and attention to detail that Gilbanks is known for.

Key Responsibilities/Duties

Site Standards & Presentation – Maintain the cleanliness and presentation of all office and communal areas throughout the day, ensuring the workspace consistently meets Gilbanks' high standards.

Cleaning & Maintenance – Carry out daily and weekly cleaning tasks, including polishing surfaces, high and low-level dusting, cleaning interior and exterior glass, wiping down furniture and pods, and spot cleaning carpets and upholstery.

Meeting Rooms & Hospitality – Work alongside the Front of House team to prepare meeting rooms, arrange refreshments, plate and present food, and ensure spaces are ready for customers and visitors.

Kitchen & Equipment – Maintain clean and organised kitchen areas, including deep cleaning dishwashers, descaling coffee machines and ensuring shared equipment is kept in excellent condition.

Stock & Deliveries – Monitor stock levels, support stock ordering and receive deliveries, ensuring supplies are available when needed.

Teamwork & Daily Operations – Complete daily handovers with the Front of House Receptionist and General Manager, agree priorities and work collaboratively to ensure the site operates smoothly.

Attention to Detail – Proactively identify areas requiring attention and take ownership of maintaining the overall appearance and presentation of the workspace throughout the day.

Company Benefits

• Competitive salary
• 22 days holiday plus bank holidays
• Uniform allowance upon joining
• Company pension scheme
• Comprehensive training and development opportunities
• Regular team social events
• Your birthday off

Why Gilbanks?

At Gilbanks, premium service isn't an added benefit, it's the standard.

Our Customer Hosts play an important part in creating the experience our customers have every day. The cleanliness, presentation and attention to detail across our workspaces help create the professional environment that our customers expect from Gilbanks.

We're looking for someone who takes pride in their work, enjoys being part of a team and understands how the little details can make a big difference. You'll work closely with the Front of House Receptionist and General Manager, helping to maintain high standards and ensuring our customers feel welcome in a workspace that always looks its best.

If you're reliable, proactive and motivated, with a strong eye for detail and a positive approach to your work, we'd like to hear from you.

This is a great opportunity to become a valued member of the Gilbanks team, contribute to an exceptional customer experience and develop your skills within a premium workspace environment.

Job Types: Full-time, Permanent

Pay: From £29,500.00 per year

Benefits:

• Company pension

Application question(s):

• In your own words, why have you applied for the role of Customer Host at Gilbanks?

Work Location: In person