Customer Implementation Coordinator (West) JT (ID: 705701)

Our client, a well-known company is looking for candidates for the position of Customer Implementation Coordinator.

RESPONSIBILITIES

• Serve as the primary liaison for clients, ensuring timely communication and support throughout the implementation process.
• Assist in coordinating virtual teams across various regions to facilitate customer implementation projects, focusing on service onboarding and re-implementation.
• Document business and system processes, creating comprehensive customer process documentation.
• Collaborate with departments such as sales, operations, and IT to gather essential information for seamless operational setup.
• Prepare reports to keep stakeholders updated on project progress.
• Oversee Hyper Care activities with operations, ensuring customer shipment stability during transitions while adhering to established protocols.
• Collect and assess feedback from clients and internal teams to identify process improvement opportunities and refine documentation prior to handover to the program team.

REQUIREMENTS

• Bachelor’s Degree or Diploma with 2 to 3 years of experience in a customer-facing or coordination role.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Proven teamwork skills, effectively collaborating with both in-person and virtual teams across diverse locations.
• Strong attention to detail and exceptional multitasking abilities to manage multiple deadlines.
• Clear and professional verbal and written communication skills for effective interaction with clients and internal teams.
• Customer-oriented mindset dedicated to enhancing the client experience.
• Proactive in identifying and resolving issues, escalating complex challenges as needed.
• Eagerness to learn new logistics software with a keen interest in automation.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.