Customer Insights Manager

In the moment, for the future

At Genesis, we’re always looking ahead – to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shaping what’s next, whether it’s through cutting-edge technology, bold thinking, or everyday excellence. If you’re driven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow.

What you’ll do

This is a rare opportunity to build and lead a modern customer insights capability that shapes strategic decision-making across Genesis.

As Customer Insights Manager, you'll lead the evolution of how customer, brand and market insights inform commercial strategy, product development, customer experience and marketing effectiveness. You'll work closely with leaders across the Commercial business unit to ensure decisions are grounded in a deep understanding of customers, market dynamics and commercial opportunities.

Leading a small internal team while partnering with external research agencies, you'll create a connected customer insights ecosystem that delivers meaningful insights, drives better decisions and creates measurable business impact.

Some of the key responsibilities are:

• Develop and lead Genesis' customer insights strategy, roadmap and prioritisation framework

• Build and continuously evolve an enterprise customer insights capability and operating model

• Deliver customer, brand and market insights that influence strategic and commercial decision-making

• Translate complex research and intelligence into compelling recommendations that drive action

• Lead Voice of Customer, Brand Tracking, customer panel and other strategic insight programs

• Partner with Commercial, Product, Marketing and Digital teams to shape products, propositions and customer experiences

• Connect customer insights with behavioural, operational and commercial data to provide a holistic view of performance

• Manage external research partners, budgets and investment to maximise quality and commercial value

• Lead and develop a Customer Insights Analyst while fostering an insight-led culture across Genesis

What you’ll bring

You'll be an experienced insights leader who enjoys turning complex customer and market intelligence into commercial action. Comfortable influencing senior stakeholders, you'll combine strategic thinking with strong commercial judgement and exceptional communication skills.

You'll also bring:

• Significant experience leading customer insight, market intelligence, research or strategy functions

• Expertise across qualitative and quantitative research methodologies

• Experience developing and delivering Voice of Customer, brand and customer insight programmes

• A strong track record of influencing commercial, product and marketing decisions through evidence-based insight

• Experience building or evolving customer insights capabilities within complex organisations

• Strong commercial acumen and the ability to connect customer insight to measurable business outcomes

• Experience managing agency partners, budgets and enterprise stakeholder relationships

• Outstanding communication and storytelling skills with the ability to simplify complex information

• Experience leading and developing high-performing teams will be highly regarded

How we’ll help you thrive

At Genesis, we know that every moment matters - it’s not just about the mahi today, it’s also all the other benefits that set you up for a thriving future.

Some of our benefits include:

• Southern Cross medical insurance, plus life, trauma and income protection insurances

• Electricity and gas discounts and an extra 20 Power Shout hours per year

• Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance

• Flexible working and leave options to support you to balance personal and professional needs

• Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings

• Career development opportunities and a supportive learning culture

We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.

We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.

Ready to join us?

This is more than just a job - it’s your chance to be part of something meaningful. If you’re curious, capable, and care about creating a better future, don’t wait. Let’s shape what’s next, together. Join us and enjoy all that’s ahead – for your career and New Zealand’s energy future. This could be your moment, apply now!

Everyone’s journey is different

At Genesis, we understand that everyone has unique needs and experiences. We’re committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don’t hesitate to let us know. We’re here to support you every step of the way.