Customer integration lead

Reporting directly to the CEO and in immediate relation with the sales and tech team, the customer integration engineer plays a key role accelerating our customer pre sales, onboarding and use of Marble, providing unique insights blending data, tech and compliance to our users.

You will create a delightful experience when our customers take their first steps with Marble, showcasing Marble capabilities to testers, supporting our customers through swift deployment and making sure the end-users take in hand our solution and get the best of it.
Your role aims at supporting our customers during all the steps of their assessment and integration of Marble :

• Providing pre-sales support with custom demos and strong co-building with the sales team

• Helping customers design and integrate the right data with Marble

• Helping our customers build their first scores, scenarios and rules, fully taking advantage of Marble engine capabilities

• Support our customers implementing the right detection patterns for their needs

• Own continuous improvement with additional documentation & tooling to automate the onboarding and support processes

• Help the operational teams get familiar with our workflows and AI agents, making sure they get the most out of Marble.

You’re in direct contact with the technical and business/operational stakeholders within our customers, and play a key part at improving Marble product and sales, by identifying blockers and missing features, finding temporary workaround and helping define the next steps of the roadmap.

Your main missions are :

• Supporting the sales team with custom demos and presale consulting

• Supporting our customers’ tech team for Marble integration

• Building the playbook on the right scenario and rules to deploy based on their needs

• Supporting compliance teams to get the best our of Marble features, ensuring their swift autonomy with the product : rule building, scenario fine tuning, operational efficiency

• Ensuring and improving customer’s satisfaction during their first steps of product use, growing Marble’s NPS

• Become the entry point for long term technical support

• Contribute to create the daily tools to better manage the go to market, sales cycles and customer closing.

• Help building custom reports from our data lake for billing, and efficiency follow up

Core Skills

• You have an experience as a consultant, product manager or senior analyst in the tech industry, ideally in fintech or bank.

• You understand with data modeling, data pipelines, relational databases, or have some BI experience

• Past experience in risk, fraud or AML/ compliance is greatly valued

• You have strong customer relation skills and care deeply about their satisfaction

• You have great written and oral communication skills

• You are perfectly fluent in English (oral and written). Our customers are very international, with a foothold in 20+ countries
  

  Nice to have

  • 2+ years experience startup / scale up is a strong plus

  • A second fluent language : Spanish, Italian, Dutch, German