Customer Intelligence Analyst

What we offer

Alongside a competitive salary, we offer a great range of benefits including:

• Hybrid/flexible working
• Pension contribution doubled up to a maximum of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health healthcare plan
• Generous annual wellbeing allowance

Who we’re looking for

We’re looking for a Customer Intelligence Analyst to help us understand our customers and make better, evidence-based decisions. You’ll work in our Innovation team alongside our Service Designer, bringing together qualitative and quantitative data to uncover customer needs, behaviours and experiences, and turning what you find into useful insight. That insight will help us shape future services and priorities, as well as improve how our services work today.

We're particularly interested in people who bring a user-centred mindset. You may have experience in customer insight, user research, behavioural research, design research or a related field. You’ll enjoy working collaboratively, bringing different perspectives and evidence together to build a shared understanding of our customers.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

Feel a connection? If this sounds like you, click on apply now!

**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**

Don’t just find a job, feel it!

Hello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.

Our employees enjoy working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment practices.

If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.

Connected through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.