Customer Issue Resolution Analyst

Title : Customer Issue Resolution Analyst

Location : Eagan, MN

Job Type : Contract (12 months)

Compensation : $25-35/hr

Industry: Medical Device

About The Role Our firm is recruiting on behalf of a global healthcare innovation company that develops advanced solutions at the intersection of healthcare, data science, and materials science. This organization partners with healthcare providers and customers to improve patient outcomes, enhance operational efficiency, and solve complex industry challenges.

As a Customer Issue Resolution Analyst , you will serve as a key point of contact for customers and internal stakeholders, helping to investigate, resolve, and prevent account-related issues. This role combines customer service, accounts receivable, dispute resolution, and process improvement responsibilities to support a best-in-class customer experience while protecting revenue and driving operational excellence.

Job Description The Customer Issue Resolution Analyst is responsible for managing customer account concerns, resolving disputes, supporting collection activities, and partnering with cross-functional teams to identify root causes and improve business processes. This position requires strong analytical skills, attention to detail, and a customer-focused approach.

Key Responsibilities

• Analyze customer accounts, payment activity, disputes, delinquency trends, and credit-related risks to identify issues and implement corrective actions.
• Partner with customers, sales teams, and internal departments to resolve account concerns and maintain positive business relationships.
• Manage collection activities and assist in the resolution of past-due balances through effective communication and problem-solving.
• Receive, investigate, and resolve customer inquiries and complaints submitted via phone, email, or other channels.
• Coordinate with cross-functional teams to identify root causes of recurring issues and develop preventative solutions.
• Process customer adjustments, credits, account corrections, and related transaction documentation accurately and efficiently.
• Maintain detailed case records and ensure timely issue resolution while meeting service-level expectations.
• Support continuous improvement initiatives that enhance customer satisfaction, operational performance, and compliance.
• Build trust and credibility with both internal and external stakeholders through professionalism, accountability, and follow-through.

Qualifications Required

• Bachelor's degree and 2+ years of experience in one or more of the following areas:

• Finance

• Accounting

• Customer Service

• Accounts Receivable

• Accounts Payable

OR

• High School Diploma/GED and 6+ years of experience in one or more of the following areas:

• Finance

• Accounting

• Customer Service

• Accounts Receivable

• Accounts Payable

• Strong communication and relationship-building skills.

• Ability to analyze account information, identify issues, and drive timely resolution.

• Proficiency using business systems and Microsoft Office applications.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience with B2B collections and commercial accounts receivable.
• Background in dispute management and customer issue resolution.
• Knowledge of credit principles, financial analysis, and negotiation techniques.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, Word, and Power BI.
• Demonstrated ability to identify process improvement opportunities and drive change.
• Experience participating in or leading Lean Six Sigma initiatives, continuous improvement projects, or cross-functional teams.
• Strong problem-solving, analytical, and customer service skills.
• Experience working in healthcare, medical device, manufacturing, or similarly regulated industries.

Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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