Customer Issue Resolution Analyst (Turkish Speaker)

Role Summary

Acts as the primary point of contact for Turkish speaking customers to resolve customer issues related to orders, billing, pricing, returns, disputes and service concerns. Collaborates with cross-functional teams to ensure timely resolution while delivering an excellent customer experience.

Required Qualifications

·       Fluent in Turkish (spoken and written) and proficient in English.

·       Minimum 1 year of experience in Customer Service, Customer Support, Customer Issue Resolution, Supply Chain, Logistics, Shared Services, or other customer-facing operational roles.

·       Experience in ERP systems such as Oracle, SAP, Microsoft, Dynamics, or similar ERP platforms.

·       Strong analytical and problem-solving skills.

·       Excellent attention to detail and organizational skills.

·       Ability to work in a fast-paced, customer-focused environment.

Candidate Traits for Success

·       Customer-focused with passion for delivering excellent customer service.

·       Strong verbal and written communication In Turkish and English.

·       Collaborative and able to work effectively across global teams.

·       Detail-oriented with excellent organization skills.

·       Adaptable and able to learn new systems and processes quickly.

·       Self-motivated and able to work independently.

·       Strong analytical and problem-solving abilities.

·       Able to handle multiple customer requests while maintaining quality and accuracy.

Individual Responsibilities

·       Manage customer issues from receipt through resolution.

·       Investigate and resolve customer concerns related to orders, billing, pricing, returns, disputes and service requests.

·       Coordinate with Supply Chain, Logistics, Finance, Sales and other internal teams to resolve customer issues.

·       Communicate with Turkish speaking customers via phone, chat and email regarding issue statis and resolution.

·       Maintain accurate documentation and customer records within the ERP systems.

·       Identify opportunities for process improvements to enhance customer experience.