Customer Journey Mapping

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Customer Journey Mapping
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with cross-functional teams to design, code, and enhance various components across systems or applications. In this role, you will leverage your expertise in Adobe Customer Journey Analytics (CJA) to design, develop, and implement analytics solutions that drive customer insights and enhance marketing strategies. The ideal candidate will have a strong background in data analytics, experience with Adobe CJA, and a passion for delivering actionable insights to clients. You will utilize modern frameworks and agile practices to ensure the delivery of scalable and high-performing solutions, while also addressing any challenges that arise during the development process. Your role will require a proactive approach to problem-solving and a commitment to continuous improvement in software development practices.

Roles & Responsibilities:

• Responsible for the design, development, and implementation of Adobe CJA solutions, ensuring that client objectives are met and exceeded
• Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance.
• Design, build, and maintain large-scale analytics solutions. Strategize and implement Customer Journey Analytics solutions together with client Business and Marketing teams, Architects, and Developers. Provide hands-on configuration and development.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Participate in code reviews to ensure adherence to best practices and coding standards.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Adobe Customer Journey Analytics (CJA)
• Strong understanding of user experience design principles.
• Experience with agile methodologies and frameworks.
• Ability to analyze customer feedback and translate it into actionable improvements.
• Familiarity with software development life cycle and best practices.