Customer Liaison Officer

Casual work here still comes with benefits that count. You will have access to Fitness Passport and discounts through Solstice Energy, MyState Bank, the Launceston Aquatic Centre and the QVMAG Gift Shop, a free Employee Assistance Programme, and discounted health insurance through St Luke's Health and BUPA. As a casual employee you are paid a loading in place of paid leave entitlements.

Be the first hello at Launceston Leisure and Aquatic Centre

Hundreds of people come through the doors of the Launceston Leisure and Aquatic Centre every day. Lap swimmers before work, gym members on their lunch break, school groups, and families with toddlers in tow. You will be the person who greets them, sorts out their booking, sells them a pair of goggles and sends them on their way feeling looked after.

This is a casual role on the front desk. You will take payments, manage bookings, handle retail sales, balance the till at the end of the day and keep the foyer looking sharp. It is busy and varied, and no two shifts look the same.

The Centre operates seven days a week, and this role is rostered across those operating hours, including early mornings, late nights, weekends and the Christmas and New Year period.

Key responsibilities of this position include:

• Greet customers, work out what they need and process payments through the point of sale and EFTPOS systems
• Take bookings and answer enquiries in person and by phone, across the full range of Centre activities
• Balance cash and non-cash payments daily, and keep member records accurate and up to date
• Fit and sell merchandise, organise retail displays and monitor stock levels
• Keep the front foyer and customer liaison centre clean, tidy and well presented
• Provide administration support to the Senior Customer Liaison Officer and Coordinators
• Work safely, taking reasonable care for your own health and safety and that of the people around you

About You

We are looking for someone who demonstrates, through behaviour, an alignment and an understanding of Our Values and has the following qualifications, skills and experience:

• Demonstrated ability in providing excellent customer service
• Excellent communication and interpersonal skills
• Availability to work across the Centre's roster, which includes weekends, early mornings and late nights
• Proven ability to work in a team environment or independently
• A current Registration to Work with Vulnerable People
• Workplace First Aid Level 2
• Experience in retail sales and familiarity with Envibe or a similar point of sale system are highly desirable, along with basic computer skills

About the City of Launceston

The City of Launceston is Tasmania's largest council and an award-winning Employer of Choice. Launceston is deeply connected to our history and natural beauty, and will thrive as Northern Tasmania’s economic, cultural, and culinary heart. With a commitment to diverse housing, sustainability, economic growth and innovation, we’re building a city where people feel connected, businesses succeed, and the environment flourishes. Launceston is a place to live, work, play, visit and belong. Be part of a city shaping its future.

At the City of Launceston, diversity is not just something we celebrate. It is key to our success. We are committed to creating an inclusive, flexible and supportive environment where everyone has the opportunity to succeed and contribute to something bigger, our community.

City of Launceston adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.

How to Apply:

If you are interested, for further information and instructions on how to apply please visit the careers page of our website at Careers - City of Launceston and download the Employment Information Pack for this position.

For further information specific to this role, please contact Mark Jeffrey, Administration and Customer Service Coordinator, on [03 6323 3630](tel:03 6323 3630) or [email protected]

If you need an adjustment to the recruitment process, or to the role itself, please get in touch with Mark and we will work it out with you.

Your application should include a Cover Letter, your current Resume and a statement (maximum two pages) addressing the highlighted Selection Criteria outlined in the Position Description section of the Employment Information Pack.

You must address the Selection Criteria to be eligible for interview.

Applications closing Monday, 28 September 2026