Customer Love Coordinator

We’re looking for a customer service all-rounder to jump in and help keep things running smoothly. If you’re organised, friendly, and quick on the tools, read on.

At Single O, we’re passionate about great coffee, top-notch service, and backing our café community especially during the festive frenzy. We’re looking for a Customer Love legend to help keep things humming behind the scenes.

What You’ll Be Doing:

This isn’t just answering phones - it’s helping fuel café culture with fast, friendly support.

• Inbox wrangling – manage wholesale and online enquiries across phone, email, SMS and cases: order tweaks, product questions, subscriptions, the works.
• Order accuracy – process wholesale and online orders, adjust as needed, and double-check details and cut-offs.
• Customer check-ins – follow up with regulars who haven’t placed their usuals (we’ll give you lists).
• Account upkeep – maintain customer accounts across Ordermentum and NetSuite, helping customers with account enquiries along the way.
• Delivery dance – book consignments, track them down, smooth over delays, and file any “oops” claims.
• Fix-it, follow-up – log customer issues, process credits/replacements, and escalate anything gnarly.
• Payment sanity checks – spot failed charges or overdue invoices and route to the right team.
• Holiday comms – use saved replies/macros to keep messages quick and clear during peak.
• Keep it tidy – update customer records and call notes so nothing slips through the cracks.
• Make things better – contribute ideas for smoother processes and jump into team initiatives.

Systems You’ll Use:

• Email, phones & Slack
• NetSuite (orders, invoices, customer records)
• Ordermentum (standing orders/payments)
• Shopify (online orders & refunds)
• Gorgias (ticketing + SMS)
• Microsoft Excel (for tracking and tidy lists)

Who You Are:

• Customer service pro with a background in hospo, retail, or other fast-paced environments
• Confident communicator – friendly on the phone, sharp in an email
• Detail lover who’s quick on the keyboard and comfy in spreadsheets
• Calm under pressure, cool with multitasking, and great at prioritising
• Team player who backs the crew and brings good energy

Why You’ll Love It Here:

• Work with a small-but-mighty team that actually enjoys the holiday rush
• Get your coffee fix (and then some)
• Learn heaps about specialty coffee, logistics, and customer love
• Enjoy a role that’s low on fluff and high on impact
• Be part of a company that cares about people, the planet, and our café community

The Fine Print

Must be available for key dates around New Year (Dec 29–31 & Jan 2)

Think you're up for it?

Flick us a quick note telling us why you’d be great for this role and what your availability looks like. No need for an essay, just give us a snapshot of who you are and why this role feels like a fit.

Single O - No Single Culture.

We're proudly powered by people from all walks of life. So come as you are, your unique vibe is welcome here.