Customer Loyalty Executive

Customer Loyalty Executive

• 5 days (Mon - Fri)
• 10am - 6pm
• Redhill
• $ 2500 - $ 3000

Responsibilities:

• Personally reach out to customers after their purchase via email, SMS or other communication channels.
• Write warm and personalized messages based on each customer's purchase and journey.
• Follow up with new customers after their product has been delivered.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow our global Ambassador Program.
• Come up with creative ideas to engage customers and strengthen brand loyalty.
• Use AI / digital tools to assist with writing, personalization, organization and customer engagement.
• Track customer responses and feedback and identify ways we can improve the customer experience.
• Work closely with our Marketing, Operations and Management teams on customer-related initiatives.

Requirements:

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or a related field.
• Training provided and candidates with 1 – 2 years of experience are welcome.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
• An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279