Customer Management Executive

We are looking for a highly organized and proactive Customer Management to join our team. In this role, you will be the bridge between our customers, internal operations, and regulatory compliance. You will manage end-to-end customer onboarding, resolve inquiries, handle statutory requirements (LHDN and KPKT), and ensure smooth office operations.

If you are a detail-oriented professional who thrives in a structured, fast-paced environment and possesses strong communication skills, we want to hear from you!

Duties and Responsibilities including following:

• Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
• Taking ownership of customer’s issues and following problems through to resolution
• Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress
• Monthly update customer’s Lampiran A and print out the official receipt for filing.
• Keep accurate records and document customer details according to company’s policies
• Attained knowledge of KPKT requirements and able to handle auditor’s expectations and questionnaire assertively
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Ensuring all office maintenance duty is completed (ex: air-con maintenance, tracking of stationary supplies etc.), working closely with Admin Department.

Requirements:

• 1. Must possess at least Pass in SPM qualification
• 2. Required language(s) – Bahasa Malaysia, English and other dialect are preferred
• 3. Proven customer support experience
• 4. Strong conflict management skills and active listening
• 5. Familiar with CRM systems and practices
• 6. Customer orientation and ability to adapt/respond to different characters
• 7. Ability to multi-task, prioritize and manage time effectively
• 8. Good communication skills
• 9. Fast learner

Work Location: In person