Customer Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Online and Telesales Operations:
Develop online and telesales strategies in line with company objectives, manage operations and agent teams, explore new business models, enhance agent capabilities, and drive stable business growth and productivity improvement.

Customer Churn and Team Diagnosis:
Monitor customer churn and investigate root causes, organize and archive records, follow up on group tasks; develop team performance evaluation plans, assess progress on KPIs, and analyze and resolve abnormal issues.

Customer Experience and Management:
Deeply understand and resolve customer issues to improve experience, take responsibility for customer retention; develop tiered management strategies to drive project execution; empower, manage, and support subordinate account managers.

Regional Customer Management:
Analyze market trends and develop strategies, manage customer relationships, collect market intelligence, collaborate on process optimization, conduct satisfaction surveys, and enhance business capabilities and customer satisfaction.

Data and Business Management:
Build sales data dashboards for analysis, implement tiered customer management, provide full lifecycle customer support, manage contract risk and compliance, and plan product positioning.

Regional KPIs and Product Iteration:
Take responsibility for achieving regional business targets, formulate and drive business strategies, analyze data, benchmark against the market to iterate products, and oversee the execution of special projects.

Customer Data Processing:
Collect and clean customer data across the full lifecycle, conduct in-depth analysis and generate reports, build BI dashboards for visual presentation, and provide insights and recommendations to support decision-making.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.