Customer Manager

Your main mission will be to support and contribute to the delivery of robust and reliable solutions meeting customers expectations and enhance collaboration with our customers.

CUSTOMER SUPPORT

• Act as the focal point for scheduled maintenance engineering support and services
• Understand and communicate internally Customer needs for all Maintenance Engineering Services and Retrofit Solutions - Service Bulletins
• Facilitate technical discussion with the customer
• Listen and help customers maintain fleets efficiently in safe and airworthy conditions.
• Communicate Customer interests / feedback to the service team
• Be closer to customer and address operational needs
• Support Parking & Storage and Return To Service team in their daily activities

CUSTOMER SERVICES

• Manage a portfolio of customers for the delivery of Maintenance Engineering services on cost, on time & on quality;
• Perform airline on-site assistance for maintenance programme, planning evaluation and other services;
• Recurrent review with the customer to address Maintenance Engineering Services and Retrofit topics (support & service)
• Lecturer at the schedule maintenance seminar
• Ensure Maintenance Engineering Services contracts fulfillment
• Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings).
• Ensure that airlines maintenance programmes/planning deliverables are produced and delivered in accordance with customer's expectations;

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Customer Services Sdn Bhd

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

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