Customer Master Data Administrator - Mandarin Speaker

Air Products is a global Fortune 500 industrial gases company with operations in more than 50 countries. Our Global Shared Business Services team in Kuala Lumpur supports regional and global business operations through finance, procurement, supply chain, document control, and other key functions. We are committed to employee development, continuous improvement and building long-term careers in an inclusive and collaborative environment.

About the role

Responsible for the accurate and timely creation and maintenance of Customer Master Data, Pricing Master Data and Contract Data for supported business areas in Asia and Middle East & India (MEI), in accordance with global data standards, approved business requirements and established service commitments. The Customer Master Data Administrator supports business operations across Asia and MEI by creating, maintaining and making changes on customer accounts, contracts, pricing records and related internal and external text in SAP and associated customer master data tools. The role applies global data standards and business-specific work processes to determine required data, customer relationships and account linkages. It validates approvals and supporting information before processing requests and maintains a strong focus on data quality, compliance and service delivery.

Key responsibilities

• Adhere to documented Data Standards in creation or modification of Customer Master Data, Contract Data and account deletion
• Create quotations for every New or Modified Price record to validate the accuracy of data input
• Validate that appropriate approvals are obtained prior to adding or modifying customer master, pricing and/or contract data as per specific business guidelines
• Handle the Team Mailbox with equal distribution of workload for Contract and Customer Master Data requests
• Continually share and discuss with Team Members processes, job aids and business knowledge
• Handle various projects and spreadsheets received to update Customer Data, Pricing, Contract Data and Customer Relationship Management
• Adhere to the Service Level Agreement (SLA) as defined for Customer Master
• Daily resolution of various SAP Error Reports including Billing Blocks, ZCL and LB Error Reports
• Update the Customer Master Measurement Database in identifying each setup per guidelines
• Perform other duties assigned by the supervisor or manager, as required

About you

• Bachelor's degree or diploma in business administration, commerce, information management or a related discipline
• At least 1 year of relevant experience in master data, commercial execution, shared services, customer service or a related business process
• Good working knowledge of Microsoft Office 365 applications, particularly Excel
• Fluent written and verbal English
• Strong attention to detail, analytical ability, process discipline and commitment to data accuracy
• Effective interpersonal and communication skills, with the ability to collaborate across functions, cultures and regions
• Good teamwork, organization and time-management skills, with the ability to work independently and manage priorities under pressure
• Willingness to work flexible hours when business-critical support, project activities or system implementations require it

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What’s Possible