Customer Officer, Concierge Services (Night or Overnight Shift)

• Answering incoming calls and WhatsApp enquiries from customers and cross-selling with various requests such as mobile and 1O1O Home services, golf bookings, dining reservations, travel recommendations, etc.
• Ensuring a pleasant customer experience by providing accurate and timely information
• Logging all customer enquiries in the system in a clear and concise manner and following up on any outstanding issues or enquiries within the agreed upon timeframes
• Escalating complex or unresolved issues to team lead or management promptly
• Providing insights on customer feedback
• Supporting in ad-hoc duties assignments when needed
• Office Location: Shatin (near City One / Shek Mun Station)

Experience & Qualifications

• Good communication skill, can do-attitude, positive thinking
• Highly motivated and able to work independently with strong sense of responsibility
• Adaptable for Night Shift: 13:00 - 22:00 / 15:00 - 00:00 OR Overnight Shift: 20:00 - 06:00 / 00:00 - 09:00)
• Fluency in Cantonese, Mandarin and English
• Proficient in typing in Chinese and English
• Immediate available is highly preferred

Contact for Enquiries:

• WhatsApp [6392 5242](tel:6392 5242)

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at [email protected].

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.