Customer Onboarding & Systems Administrator

Experience: 4-5 years

Key Responsibilities

• Manage end-to-end customer and agent onboarding activities
• Validate onboarding forms, customer data and documentation
• Update and maintain CRM/internal systems such as Microsoft Dynamics, Mitek & Opportunity Hub
• Support system configuration, workflows, dashboards and user access
• Handle data uploads, validation and basic data migration activities
• Support CRM, API and third-party system integrations
• Coordinate with Technology/Development teams for integration requirements
• Perform pre-go-live testing and validate customer journeys
• Identify, document and track configuration/data issues and defects
• Monitor daily data feeds and raise/follow up on Service Desk tickets
• Support go-live and post-onboarding activities
• Maintain accurate trackers, folders and onboarding documentation

Required Skills

✅ Customer Onboarding / System Administration
✅ CRM Administration
✅ Microsoft Dynamics / Mitek / similar platforms
✅ Data Validation & Data Management
✅ System Configuration & Workflow Management
✅ Basic understanding of APIs, Integrations & Data Flows
✅ Go-Live Testing / UAT
✅ Service Desk / Ticket Management
✅ Advanced or strong MS Excel skills
✅ Strong documentation, coordination & stakeholder management
✅ Excellent attention to detail and problem-solving skills

Pay: ₹600,000.00 - ₹800,000.00 per year

Work Location: In person