Customer Onboarding and Training Coordinator

Employment Type: Full-Time

Work Setup: Remote/WAH

Start Date: November 2, 2026

**Equipment Provision:**BYOD (Bring-Your-Own-Device)

The Customer Onboarding & Training Coordinator is responsible for coordinating onboarding and training activities for new customers, ensuring a smooth transition and effective adoption of products or services. This role schedules and delivers training sessions, tracks onboarding progress, and serves as a point of contact for onboarding-related questions.

What does a day in the life of a Customer Onboarding & Training Coordinator look like?

• Coordinate and schedule onboarding and training sessions for new customers
• Deliver product or service training to customers through live sessions, webinars, or self-service materials
• Track onboarding milestones and follow up on outstanding action items
• Serve as a point of contact for customer questions during the onboarding process
• Maintain and update onboarding and training materials and documentation
• Partner with internal teams to resolve onboarding issues or delays
• Gather customer feedback to support continuous improvement of onboarding and training programs
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of customer onboarding, training methods, and industry standards and best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Onboarding & Training Coordinator?

• Minimum of one (1) year of experience in customer onboarding, training, or a related client-facing role
• Strong presentation and facilitation skills, with the ability to deliver engaging training sessions
• Strong organizational skills, with the ability to manage multiple onboarding cases simultaneously
• Strong written and verbal communication skills
• Proficiency with training, LMS, or customer onboarding tools
• Strong customer service orientation, with the ability to support customers through the onboarding process
• Demonstrated ability to work independently with minimal supervision
• Strong attention to detail, with the ability to track onboarding progress accurately
• Experience developing or updating training materials, a plus

Preferred Qualification

• Outbound Sales / Cold Calling Experience: Highly beneficial as the daily tasks closely mirror this workflow (especially for ITQC).
• Technical Support / Troubleshooting: Must have basic troubleshooting knowledge to resolve customer issues.
• Tool Proficiency: Prior hands-on experience with Salesforce and Zendesk.

If you are interested, you can access your instant interview here: https://alpharun.com/i/4LnQX9TzJgZ5p3S-U6sbJ