Customer Onboarding Executive

About the role

The Customer Onboarding Executive is responsible for the delivery and management of new client onboarding, periodic review, client offboarding processes and client maintenance working within agreed policies, procedures, Key Performance and Risk Indicators to Fintech industry. The objectives include implementing a robust control environment that allows and drives efficient and effective processing. The environment should ensure regulatory requirements are met, payment platform's policy is followed and the completeness and accuracy of all processes can be verified.

Key responsibilities

• Handle client queries and facilitate communication between the Sales Team and Various Platform Account Managers
• Liaise closely with all business lines in managing the Know Your Clients (KYC) documentations
• Liaise closely with Sales Team and Account Managers to facilitate new and existing clients onboarding
• Verify client data for new and existing clients
• Perform due diligence check, risk assessment, verification of Know Your Clients (KYC) documentations
• Formulate business plan, appeal and respond to Queries by Risk Team from various Payment platforms
• Follow up on action items and ensure timely completion
• Maintain and organize electronic filing systems
• Ensure confidentiality and security of all documents and information

About you

• Recognised Diploma or Degree in non-engineered field
• Minimum 2 years of work experience
• KYC background with a minimum of 1 to 2 years experience working in Client Onboarding team
• Excellent interpersonal and communication skills
• Familiar with MS Office, especially Word, Excel & PowerPoint
• Able to speak fluently and write well in English and (Mandarin is a plus point)
• Ability to multitask and prioritize daily workload
• Outstanding organizational and time management skills
• Self-motivated and driven individual with ability to work independently with minimal supervision

Benefits

• Annual Leave (8 days of paid annual leave per calendar year)
• Work From Home