Customer Onboarding Manager

Who you are

• Has 3-5 years digital experience ideally ideally with exposure to both paid social (Meta) and programmatic media buying
• Strong understanding of digital advertising platforms and tools
• Experience working with Google Sheets, utilizing its features and functions effectively
• Proficiency in creating visually appealing and impactful presentations using Google Slides
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders
• Detail-oriented and highly organized, with strong project management skills
• Problem-solving mindset and ability to navigate complex situations
• Self-motivated and proactive, with the ability to work independently and prioritize tasks
• Ability to thrive in a fast-paced and collaborative team environment
• Bachelor's degree in a relevant field or equivalent practical experience

What the job involves

• Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs
• Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives
• Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io
• Training clients on all key aspects of Smartly’s platform
• Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics
• Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness
• Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps
• Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed
• Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded
• Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers

Benefits

• Generous healthcare packages and mental health services
• Career development opportunities, bonus programs and annual performance reviews
• Hybrid working model, with the option to work abroad for up to 30 days
• Company equity options program
• Paid holidays, OOO time and family leaves