Customer Onboarding Manager (German Speaking)

We're partnering with an exciting and fast-growing Hospitality SaaS business that's helping restaurants and hospitality groups transform how they engage with guests and manage operations.

As part of their continued expansion across Europe, they're looking for a German speaking Customer Support Specialist to join their customer focused team in Barcelona. If you enjoy working with customers, solving problems, and making a real impact in a growing tech company, this could be the perfect next step.

💼 What you'll be doing

• Supporting customers throughout their onboarding journey and helping them get set up for success.
• Acting as a trusted advisor, ensuring clients get maximum value from the platform.
• Delivering an exceptional customer experience via phone, email, and online meetings.
• Working closely with Sales, Product, and Customer Success teams to provide seamless customer support.
• Troubleshooting issues, answering product-related questions, and guiding users through best practices.
• Identifying opportunities to improve processes and enhance the overall customer experience.
• Building strong relationships with restaurant owners, operators, and hospitality professionals.

✅ What we're looking for

• Previous experience in Customer Support, Customer Success, Onboarding, Account Management, or another customer-facing role.
• Strong communication and relationship-building skills.
• A naturally proactive and solutions-oriented mindset.
• Excellent organisation and attention to detail.
• Confidence supporting customers and delivering product guidance or training.
• Comfortable managing multiple priorities in a fast-paced environment.
• Experience within SaaS, hospitality, tech, or customer service environments is a plus.

🌍 Language Requirements

• Fluent German (C1+).
• Strong English communication skills for working with international teams.

As you'll be supporting customers across the DACH region, native or near-native German is essential.

💡 You'll thrive here if you

• Love working with people and helping customers succeed.
• Enjoy solving problems and finding practical solutions.
• Thrive in fast-growing, dynamic environments.
• Take ownership and pride in delivering outstanding customer experiences.
• Are curious, adaptable, and eager to learn.
• Have an interest in technology and the hospitality industry.

🎯 Why join?

• Join a leading Hospitality SaaS company with ambitious growth plans.
• Work with restaurant and hospitality businesses across Europe.
• Be part of a collaborative, international team.
• Excellent opportunities for career development and progression.
• Hybrid working model in Barcelona.
• A supportive culture that values innovation, ownership, and customer success.

If you're passionate about customer experience and want to help hospitality businesses thrive through technology, we'd love to hear from you. 🚀