Customer Onboarding Manager (NL)

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in Ghent, London and Chicago, and are rapidly expanding across Europe and the US.

Our platform is an all-in-one system, handling everything from the initial order entry to final invoicing. It optimises planning and includes an AI-powered feature that automates lengthy manual tasks.

Qargo is designed to help modern transport and logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations.

You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a remote role based in the Netherlands, with regular (weekly) travel to customers across the country. For this role, we are specifically looking for someone in the Central region of the Netherlands (Hoorn-Amsterdam-Apeldoorn-Zwolle).

Key Responsibilities

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.
• Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
• Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one.
• Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
• Support pre-sales by analysing potential client needs and providing technical input during demos.
• Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
• Travel regularly across the country to meet customers.

Skills & Experience

• An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
• Or experience implementing complex SaaS solutions and an interest in logistics operations.
• A self-starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non-technical audiences.
• Customer-focused and passionate about delivering the best possible customer experience.
• Proactive, organised, and flexible, thriving in a fast-paced, scaling environment.
• Fluent in Dutch and English (both written and spoken).
• While this is a remote role, regular travel within the Netherlands is required. A valid driver’s license and access to a car are needed for customer visits.

What We Offer

• A competitive salary package.
• A role with real ownership, responsibility, and impact.
• The chance to join our Dream Team and grow alongside Qargo as we expand across Europe.
• A flexible and trust-based working environment.