Customer Onboarding Specialist

📍 Location: Cairo 🕒 Type: Full-time 💼 Department: Revenue 💻 Work Setup: On-site

About ZIWO ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role We’re looking for a highly organized and client-focused Customer Onboarding Specialist to join our Cairo team. In this role, you’ll support new clients as they get started with ZIWO, ensuring a smooth and efficient onboarding experience through hands-on coordination, setup assistance, and training support.

This is a great opportunity for someone with a background in customer service or coordination who is eager to grow in a fast-paced, tech-driven environment.

What You’ll Be Doing

• Assist in scheduling onboarding sessions and maintaining clear communication with clients
• Help configure ZIWO setups for new customers according to their business needs
• Guide clients through onboarding documentation, videos, and platform tutorials
• Track onboarding progress and escalate any blockers to the senior team
• Collect feedback from clients and support post-onboarding surveys
• Keep CRM records updated with onboarding milestones and activities
• Ensure each client receives the tools and guidance needed for a successful launch

What You Bring

• Bachelor’s degree in any field
• Minimum of 2 years of experience in customer service, training coordination, or administrative roles
• Strong organizational and follow-up skills
• Tech-savvy with an interest in SaaS platforms
• Familiarity with CRM and onboarding tools
• Fluent in English (Arabic or French is a plus)

Why Join ZIWO

• Be part of a fast-growing SaaS company shaping the future of customer engagement
• Work with a collaborative, client-first team passionate about making an impact
• Grow your career in a supportive, fast-paced environment
• Make a difference for businesses across the region using our platform

ZIWO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.