Customer Operations Agent UKIE (m/f/d)

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR TASKS:

• Facilitating exceptional customer experience is your contribution to a thriving sales team
• You are the first and main point of contact for B2B Customers and will answer incoming sales, claims and general enquiries via e-mail and phone whilst proving your exceptional ability to establish a strong relationship with all our clients
• Order Book Responsibility: Daily releases of orders, liaising with customers on shipments and booking-in is part of our daily routine
• Communication is the key to our success: You keep your the sales, logistics and finance team updated on all ongoing customer issues
• Last but not least, you thoroughly and accurately create relevant reports

YOUR PROFILE:

• Minimum of 2 years of experience in B2B customer operations, preferably in the fashion and/ or lifestyle industry
• Team player with quick comprehension skills, keeping a positive mindset and attention to detail in a fast-paced environment
• Strong advocate of effective communication with a structured way of working and organizational talent
• Take ownership of assigned accounts and tasks with a solution-oriented mindset
• High proficiency with MS Office (Excel), experience with SAP interfaces is a plus
• Fluent in English, additional European languages are advantageous

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. Our Talent Acquisition team is looking forward to receiving your online application!