Customer Operations Associate

Job Summary

YK Customer & Technology Services, Inc. is seeking an organised, customer-focused, and dependable Customer Operations Associate to join our team in Angeles City.

As a Customer Operations Associate, you will support day-to-day customer operations by handling service requests, maintaining customer records, coordinating internal follow-ups, and assisting with routine account and operational activities. You will help ensure customer requests are processed accurately, efficiently, and professionally.

You will work closely with customer service, operations, technical support, administration, and other business teams to resolve routine concerns and maintain a positive customer experience.

This position is suitable for candidates with experience in customer service, BPO, customer operations, back-office support, contact centres, administration, e-commerce, or similar environments. Fresh graduates and candidates looking to build their careers in customer operations are also encouraged to apply.

What You'll Do

• Support day-to-day customer operations and service activities.
• Respond to customer enquiries through telephone, email, chat, and other approved channels.
• Process routine customer requests according to established procedures.
• Assist with account, order, service, and general customer-support enquiries.
• Monitor open requests and provide appropriate follow-up.
• Coordinate customer cases with operations, technical support, administration, and other internal teams.
• Investigate routine service issues and help coordinate appropriate resolutions.
• Escalate complex or specialised cases to the appropriate team.
• Maintain accurate records of customer interactions, requests, actions, and outcomes.
• Update customer information within approved CRM, ticketing, and operational systems.
• Perform routine data-entry and back-office processing activities.
• Support customer onboarding and account-administration processes where applicable.
• Review information and documentation for accuracy and completeness.
• Track outstanding actions, deadlines, and service requests.
• Prepare routine customer operations reports, spreadsheets, and case summaries.
• Help maintain customer-service templates, procedures, and knowledge resources.
• Follow applicable customer-verification, privacy, and information-handling procedures.
• Identify recurring customer or operational issues and communicate them to the appropriate team.
• Support customer-satisfaction, service-quality, and operational-efficiency initiatives.
• Contribute to continuous improvement of customer workflows and processes.

Requirements

• Senior High School graduate, vocational graduate, college undergraduate, or bachelor's degree holder may be considered depending on relevant skills and experience.
• Fresh graduates are encouraged to apply.
• Previous experience in customer service, BPO, customer operations, back-office support, contact centres, administration, retail, e-commerce, or a related environment is advantageous but not essential.
• Good written and verbal communication skills.
• Professional and customer-focused approach.
• Good organisational and time-management abilities.
• Strong listening, problem-solving, and follow-up skills.
• Good attention to detail and accurate data-entry abilities.
• Ability to manage multiple customer requests and changing priorities.
• Comfortable using computers, email, spreadsheets, and common business applications.
• Familiarity with Microsoft Office, Microsoft 365, Google Workspace, or similar applications is helpful.
• Familiarity with CRM, ticketing, customer-service, or workflow systems is advantageous but not required.
• Ability to communicate professionally with customers and internal teams.
• Ability to handle customer and company information responsibly.
• Willingness to learn new systems, services, and operational processes.
• Ability to work independently while collaborating effectively within a team.
• Applicants who meet most, but not all, requirements are encouraged to apply.

Why Work With Us

• Build practical experience across customer operations and technology-enabled services.
• Gain valuable skills in customer support, back-office operations, case management, and service coordination.
• Receive structured onboarding and opportunities for professional development.
• Work with CRM, ticketing, workflow, and customer-support platforms.
• Gain exposure to both customer-facing and back-office business processes.
• Collaborate with customer service, operations, technical support, and administrative professionals.
• Strengthen communication, organisation, digital, and problem-solving skills.
• Develop transferable experience relevant to BPO, shared services, technology, and professional-services industries.
• Contribute ideas that improve customer experience and operational efficiency.
• Build a career path toward Senior Customer Operations Associate, Customer Operations Specialist, Customer Support Coordinator, Operations Coordinator, or Customer Operations Team Leader positions.
• Work within a collaborative, professional, and inclusive environment

Pay: Php22,000.00 - Php32,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person