Customer Operations Coordinator

Act as a daily point of contact for customers, internal departments and logistics partners

Process customer orders accurately in SAP

Monitor and follow up deliveries, collections and transportation activities

Ensure the correct administrative processing of orders and shipping documentation

Coordinate with transport companies regarding deliveries, documentation and timelines

Handle customer complaints, issues and deviations in a professional and transparent manner

Align customer orders with production, planning and sales teams

Provide administrative support related to invoicing and credit notes

Contribute to the smooth flow of customer service and logistics operations

Maintain accurate records and ensure data quality within the system

Bachelor's degree or equivalent through experience

Experience in customer service, order management, logistics coordination or supply chain support is a strong asset

Customer oriented mindset with strong problem solving skills

Excellent organizational skills and strong attention to detail

Professional communication skills in Dutch, French and English, both written and spoken

Good knowledge of Microsoft Office applications

Experience with SAP is mandatory

Ability to work under pressure and manage priorities during busy periods

Team player with a hands on mentality and a strong sense of ownership

Flexible, adaptable and open to change

Strong administrative and coordination skills