Customer Operations Coordinator

Global Home Improvements is looking for a highly organised and proactive Customer Operations Coordinator to join our team.

This is a busy and important role at the centre of our operations, coordinating between our customers, installation teams, service engineers, technical team and suppliers.

The Role

Your main responsibilities will include:

• Taking and logging customer after-sales/service calls
• Managing service engineer diaries and booking appointments
• Following up on outstanding service issues
• Ordering parts and chasing suppliers
• Acting as a key point of contact for customers with upcoming or live installations
• Answering customer queries and keeping them updated
• Liaising with our fitting teams regarding live installations
• Coordinating site visits for our technical team
• Managing diaries, appointments and schedules
• Updating customer and job information on our systems
• Completing the administration and paperwork associated with installations and service work
• Following up on outstanding actions and making sure nothing falls through the cracks

Who We're Looking For

We need someone who is very organised, a strong communicator and an excellent administrator.

You should be comfortable dealing with customers on the phone, managing multiple diaries and appointments, working with field-based teams and keeping accurate records.

You will need:

• Excellent communication and customer service skills
• Strong administration and organisational skills
• Excellent attention to detail
• Good computer and systems skills
• Ability to manage multiple priorities in a busy environment
• Confidence dealing with customers, suppliers and field teams
• A proactive attitude and strong follow-through
• The ability to remain calm and professional when dealing with problems

Experience in customer service, administration, scheduling, construction, home improvements or field-service coordination would be an advantage.

About Global

Global Home Improvements has been serving Irish homeowners since 1979.

We have built our business by looking after our customers and our people, and this is an opportunity to join a growing company in a key operational role.

If you're the type of person who likes keeping things organised, solving problems and making sure things get done, we'd like to hear from you.

Pay: €35,000.00-€50,000.00 per year

Work Location: In person