Customer Operations Coordinator

Job Summary

The Customer Operations Coordinator operates as an individual contributor and is responsible for ensuring that all tasks leading up to the financial close for Company clients occur in a timely manner. Additionally, this role is responsible for report preparations, records control, customer issue resolution, and monitoring of customer service ticket health.

Qualifications

• 3+ years of experience in logistics or financial analysis, with a focus on billing, cost allocation, data analysis, or AP-related tasks; exposure to ERP/MRP systems is a plus.
• Excellent verbal and written communication skills, with the ability to effectively engage with clients, carriers, and internal stakeholders.
• Fluent in English (written and verbal) is required; proficiency in an additional language relevant to assigned client or carrier regions depending on specific language requirement, if any.
• Familiarity with relevant software and systems such as Microsoft Excel including the ability to use V-lookups, pivots, macro, formulas and other reporting features.
• Able to work under pressure and handle interruptions while maintaining flexibility in work assignments. The ability to manage multiple deliverables across multiple clients is a core skill.
• Strong analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.
• Able to thrive in ambiguous situations, leading both peers and customers toward good decisions even without formal supervisory authority.
• Excellent interpersonal skills, being a proactive, dependable, and results-oriented team player.
• High level of professionalism and the ability to work with all levels of the organization.
• Ability to work in a shifting schedule to provide 24/5 coverage.

Duties and Responsibilities:

• Lead production status reporting for assigned clients, ensuring deliverables are provided according to their processing calendar; these tasks include processing invoices, providing review results, resolving cost allocation exceptions and the settlement process.
• Prepare, analyze, and present weekly production and customer service ticket health reports, monitoring trends and escalating risks proactively.
• Serve as the primary point of contact for customer issue resolution, coordinating with internal departments to research, resolve, and drive timely closure on client and system issues — including accuracy in invoice processing, audit reviews, and cost allocation reviews.
• Manage conference calls and/or participate in meetings for assigned clients to ensure clients receive proactive communication on the status of their deliverables.
• Prepare and support monthly delivery business reviews as required
• Respond to correspondence relating to client-base and day-to-day customer service
• Review client data reports and develop modifications and/or recommendations to improve cycle times and/or content
• Provide back-up support as designated by management
• Occasional client onsite traveling as well as flexibility to work out of office hours when requested.
• Conduct all client, carrier, and internal communications in English as the primary business language, with an additional regional language, if any is require.
• All other responsibilities assigned by immediate supervisor, based on business needs.

Work Arrangements

• Work Location: Cebu City
• Work Shift: Fixed Graveyard Shift – 9:00 PM onwards
• Work Set-up: Onsite

BENEFITS OFFERED:

• HMO - 150K MBL covering 2 dependents for Single and for Married - Spouse andall legal childre

Pay: Php25,000.00 - Php35,000.00 per month

Application Question(s):

• Bachelor’s degree in a related field or equivalent experience:
• Years of experience in Logistics, Financial Analysis, Billing, Cost Allocation, or Accounts Payable (AP):
• Are you familiar with ERP/MRP systems?
• Are you proficient in Microsoft Excel, including VLOOKUP, Pivot Tables, macros, and formulas? Specify:
• Are you comfortable managing multiple clients, deadlines, and deliverables simultaneously?
• Current/Previous salary:
• Expected salary (state if negotiable):
• Reason for looking for a new opportunity:
• Notice period:
• Current location:
• Active email address:
• Active phone number:
• Availability for an interview:
• Are you amenable to working onsite in Cebu City on a fixed graveyard shift starting at 9:00 PM onward?
• Do you acknowledge and consent to ACCPRO International’s collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable?

Work Location: In person