Customer Operations Executive

Roles and Responsibilities :

• Manage customer queries and issues through effective query handling techniques.
• Oversee distribution management, ensuring timely delivery of products to customers.
• Coordinate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
• Analyze data to identify trends and areas for improvement in the customer operations process.

Job Requirements :

• 4-10 years of experience in a similar role within the internet industry.
• Strong understanding of distribution management principles and practices.
• Excellent query handling skills with ability to resolve complex issues efficiently.
• Proficiency in analyzing data to drive business decisions.