Customer Operations Executive

Roles and Responsibilities :

• Manage customer operations from initial contact through resolution, ensuring timely and effective issue escalation when necessary.
• Utilize CRM tools to track customer interactions, update records, and maintain accurate records of all correspondence.
• Collaborate with internal teams to resolve complex issues, provide exceptional client servicing, and ensure seamless communication throughout the process.
• Develop strong relationships with customers by understanding their needs, addressing concerns promptly, and delivering tailored solutions.

Job Requirements :

• 1-3 years of experience in Backend Operations or similar role within IT Services & Consulting industry.
• Strong background in Client Servicing, Customer Support, Escalation Management, and Communication Skills.
• Proficiency in using CRM tools for managing customer interactions and data tracking.