Customer Operations Executive

Job highlights

• 4–6 years experience in Customer Operations with expertise in ERP order processing and dispatch coordination
• Manage customer orders, coordinate with multiple departments, track deliveries, handle documentation and resolve customer complaints

Job Description: Executive Customer Operations

Department: Customer Operations
Experience: 4–6 Years
Designation: Executive

Job Summary

We are looking for an experienced Customer Operations Executive to manage customer orders, coordinate with internal departments, track deliveries, maintain documentation, and ensure customer satisfaction.

Key Responsibilities

• Receive and verify customer purchase orders (POs), including pricing, quantity, quotations, and payment terms.
• Process customer orders and maintain accurate records in ERP systems.
• Coordinate with customers regarding order confirmations, order status, production schedules, and delivery timelines.
• Coordinate with Production, Planning, Warehouse, Logistics, Quality, Finance, and Commercial teams.
• Monitor dispatch schedules and track shipments and deliveries.
• Prepare and coordinate invoices, packing lists, delivery documents, certificates, and other customer-specific documentation.
• Handle customer enquiries, complaints, and follow-ups until resolution.
• Coordinate payment status, advance payments, and invoice-related issues with the Finance team.
• Maintain customer master data, CRM/ERP records, order trackers, and MIS reports.
• Ensure timely order processing, accurate documentation, and on-time delivery.

Required Skills

• Order Management
• Customer Coordination
• Order Processing
• ERP
• Dispatch and Logistics Coordination
• Purchase Order Management
• Customer Complaint Management
• Documentation and MIS Reporting
• MS Excel
• Communication and Interpersonal Skills

Experience and Candidate Requirements

• 4–6 years of relevant experience in Customer Operations, Order Management, Customer Service Operations, or Sales Coordination.
• Experience in end-to-end order processing, customer coordination, and dispatch follow-up.
• Knowledge of ERP/CRM systems and order documentation.
• Strong coordination, communication, follow-up, and problem-solving skills.
• Candidates should be available for face-to-face (F2F) interviews.

Preferred Candidate: Male (as per the stated hiring preference).