I
IXL Learning
Customer Operations Executive (MyTutor)
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Location:
London, UK
Work mode:
Onsite
Published on:
29 August 2026
What they need
- Own customer contacts end-to-end across live channels (phone, live chat, and email) - providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution
- Handle a wide range of queries across all customer groups, adapting your communication style to suit different needs, situations, and levels of understanding
- Take responsibility for your performance, meeting service level, customer satisfaction, and productivity targets
- Complete essential operational and compliance-related tasks accurately to support the smooth running of the marketplace
- Apply established processes consistently, while raising unclear guidance, inefficiencies, or risks when you spot them
- Work closely with your team lead and peers to manage workload across channels and maintain high service quality during busy periods
- Contribute to improving processes, documentation, or ways of working based on what you see day to day
- Build deeper expertise in specific areas of Customer Operations over time, based on your strengths and interests- A genuine interest in solving problems and delivering positive outcomes for customers
- Bachelor’s degree
- High attention to detail, particularly when working with operational or compliance-related processes
- Nice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment
- Ability to manage competing priorities, stay organised, and work effectively across multiple channels
- Strong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly
- Comfortable owning your work, acknowledging mistakes, and using feedback to improve
- A proactive mindset - comfortable asking questions, flagging issues early, and suggesting improvements
- Willingness to learn new systems, processes, and subject areas, and to take responsibility for building your knowledge over time
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