Customer Operations Manager

Lead customer operations, supply performance and demand planning within a growing biotech business.
Location: Frenchs Forest| Five days on-site |

Salary: $140,000–$150,000 base + superannuation
Work–life balance: Flexible 8:00am–9:00am start range
Career progression: Broader operational leadership across supply, inventory and commercial functions

About the company
Join an established medical device organisation supplying specialised products and loan-kit solutions to hospitals and surgeons. Operating within a complex, clinically focused environment, the business brings together customer operations, demand planning, inventory, commercial and warehouse teams to support reliable product availability and positive patient outcomes across Australia.

About the opportunity
This is a senior operational leadership role responsible for strengthening the customer operations and supply function. You will lead teams across customer operations and supply, including clinical bookings and demand planning, while partnering with executive, commercial, inventory, warehouse and clinical stakeholders. You will establish fit-for-purpose departmental structures, improve reporting and data visibility, and translate customer and account trends into practical operational decisions. With ownership of forecasting, systems, processes and divisional KPI strategy, you will build a scalable operating model that improves service, supply performance and business-wide decision-making. The role will initially require hands-on learning of products, systems and workflows before moving into a broader strategic leadership focus.

Duties

• Lead customer operations and supply teams
• Own executive operational reporting
• Analyse customer and account trends
• Build effective departmental structures
• Lead demand planning and forecasting
• Translate data into supply decisions
• Drive systems and workflow improvements
• Embed continuous process improvement
• Develop divisional KPI strategies
• Monitor service, supply and team performance
• Resolve complex operational escalations
• Partner across commercial and warehouse functions

Skills and Experience

• Operations and supply leadership within pharmaceutical or medical device space
• Experience leading customer service, logistics or customer success teams
• Demand planning and forecasting
• Executive reporting and analytics
• Systems, process and KPI improvement

Culture
Positive, collaborative and solutions-focused, with leaders who value accountability, initiative and calm decision-making in a fast-paced environment.

How to Apply
Click apply or contact Danielle Jones on [0488 808 655](tel:0488 808 655) for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits executive, permanent, contracting and temporary positions at all levels across healthcare, including Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
Medical Affairs & Life Sciences – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs and Scientific
Commercial – Marketing, Sales, Analytics, Government and External Affairs
Business Operations & Infrastructure – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain and Warehouse
Clinical Care – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing
For more job opportunities, visit www.hpgconnect.com.