Customer Operations Manager (FMCG, 5.5 days)

The Opportunity:
Adecco is partnering with an established business within the FMCG / consumer distribution sector to identify a Customer Operations Manager to oversee a high-volume customer and order fulfilment function in Singapore.

The role will lead day-to-day customer service and order fulfilment operations, with a focus on team management, service delivery and process improvement.

• Employment Type: Permanent, Full-Time
• Location: Southwest Region
• Working Hours: Mon-Sat (5.5 days work week, Sat WFH)

The Job:

• Lead the daily operations of the Customer Service / Order Processing team, ensuring smooth and timely execution.
• Oversee end-to-end order processing and fulfilment, from order entry through delivery.
• Manage manpower planning, work allocation and operational coverage across the team.
• Handle escalated customer and order-related issues, ensuring timely resolution.
• Review existing workflows and implement process improvements to enhance productivity and service quality.
• Coach and develop team members while managing performance and maintaining service standards.
• Partner with Sales, Warehouse, Supply Chain, Procurement and Finance to support effective order fulfilment.
• Monitor operational performance and service metrics to identify trends, gaps and improvement opportunities.

The Talent:

• 8+ years of relevant Customer Service, Sales Administration or Order Management experience, with prior people management responsibilities.
  Experience within FMCG, food, consumer goods, distribution or other high-volume order environments is preferred.
• Strong understanding of end-to-end order processing and fulfilment operations.
• Proven experience in team leadership, manpower planning and performance management.
• Demonstrated ability to drive process improvements and operational changes within a customer service environment.
• Proficient in ERP systems and Microsoft Excel, with strong stakeholder management and problem-solving skills.

Next Steps:

• Prepare your updated resume and apply via this application or send your resume in MS Word format to [email protected]. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: [6697 7933](tel:6697 7933)
EA License No: 91C2918
Personnel Registration Number: R25159290