Customer Operations Sr. Representative

📢 Now Hiring: Customer Operations Sr. Representative

📍 Location: St. Paul, MN

💲 Pay Rate: $23.00/hour

📄 Contract Position with Potential Contract-to-Hire Opportunity

🏠 Primarily Remote

Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? We're seeking a Customer Operations Sr. Representative to join a dynamic team supporting insurance and customer operations functions.

This is a great opportunity for professionals who enjoy high-volume processing, problem-solving, and delivering exceptional service while gaining valuable experience within the insurance and financial services industry.

Position Overview

As a Customer Operations Sr. Representative, you will play a critical role in supporting policy administration processes, customer requests, and operational workflows. The ideal candidate is a quick learner who can adapt to new systems, manage multiple priorities, and maintain a high level of accuracy in a fast-paced environment.

This position is primarily remote, with an initial onsite training period and ongoing weekly office presence.

Work Arrangement

✅ First week of training: In-office 3 days per week (St. Paul, MN)

✅ Following training: 1 day per week in office

✅ Contract position with potential for permanent employment based on performance and business needs

Key Responsibilities

Accurately process and enter data across various insurance administration functions.

Review and process policy applications, beneficiary updates, enrollment changes, premium payments, contract modifications, and related documentation.

Research and resolve policy administration issues and customer inquiries using sound judgment.

Follow up on missing information necessary for processing requests.

Prepare and send customer correspondence and emails using established templates.

Communicate with customers and clients via phone and email when needed.

Manage and respond to team inbox requests promptly and professionally.

Ensure all work complies with quality, security, and service-level standards.

Support operational workflows while maintaining accuracy and efficiency in a high-volume environment.

Required Qualifications

✔ Strong data entry skills with a high degree of speed and accuracy

✔ Excellent attention to detail

✔ Strong written and verbal communication skills

✔ Ability to prioritize workload and adapt to changing business needs

✔ Strong customer service mindset

✔ Ability to follow documented procedures and workflows

✔ Strong time management and organizational skills

✔ Basic research and problem-solving skills

✔ Positive attitude, professionalism, and strong work ethic

✔ Willingness to assist teammates and cross-train across departments

✔ Flexibility to work overtime during peak periods when needed

Preferred Qualifications

⭐ Experience working in insurance, life insurance, or financial services

⭐ Experience processing customer requests and operational transactions

⭐ Experience reviewing eligibility, coverage, enrollment, or policy information

⭐ Advanced Microsoft Excel skills

⭐ Experience handling customer correspondence and documentation

Technical Skills

Microsoft Outlook

Microsoft Excel (sorting, filtering, data review)

Microsoft Word

Accurate data entry

Multi-system navigation

Computer proficiency

Workflow management

Document review and processing

Why Apply?

Opportunity to transition into a permanent role

Primarily remote work environment

Gain valuable experience within insurance and financial services operations

Collaborative and supportive team culture

Opportunity to build expertise in customer operations and policy administration

📩 Interested candidates are encouraged to apply today!

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PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.