Customer Order Coordinator

About the Role

As a result of strong growth, Corlido UK Ltd is looking for an experienced Customer Order Coordinator to join our small UK team in Wolverhampton.

This is a hands-on, office-based role with order entry and order processing at its core. The successful candidate must have previous experience accurately processing customer orders and be comfortable taking responsibility for an order throughout its complete lifecycle.

You will work with existing customer contracts and manage orders from initial quotation through to final invoicing, while maintaining regular communication with customers, suppliers and our Group headquarters in the Netherlands.

This is not an entry-level position. Previous experience of order entry/order processing within a professional office environment is essential.

Key Responsibilities

• Accurately enter and process a high volume of customer orders.
• Manage the complete order lifecycle: Quotation → Sales Order (SO) → Purchase Order (PO) → Dispatch → Invoice.
• Process orders in accordance with existing customer contracts, agreed pricing, terms and procedures.
• Maintain accurate records and ensure information such as part numbers, descriptions, quantities, pricing and delivery requirements is entered correctly.
• Keep track of live and outstanding orders, ensuring they continue to progress through each stage of the process.
• Liaise regularly with suppliers regarding quotations, pricing, availability, lead times, order status and deliveries.
• Communicate directly with customers regarding quotations, orders, delivery dates, queries and any changes or delays.
• Proactively follow up outstanding orders and supplier actions rather than waiting for issues to arise.
• Work closely with colleagues as an integral part of a small UK team.
• Liaise regularly with Corlido Group headquarters in the Netherlands and participate in frequent meetings with international colleagues.
• Where required, assist with sourcing products from suppliers in the UK and worldwide. Previous sourcing experience would be beneficial but is not essential, as training will be provided.

Essential Experience & Skills

For this particular position, we are looking for candidates who already have relevant order-processing experience. Applicants should have:

• Previous order entry/order processing experience – essential.
• Experience processing a high volume of orders accurately.
• Previous experience working in a professional office environment – essential.
• Experience managing orders through multiple stages of the order lifecycle.
• Experience working within established customer contracts, pricing structures and procedures.
• Previous experience communicating with customers and suppliers by telephone and email.
• Excellent spoken and written English, with a professional and confident telephone manner.
• Excellent attention to detail and a strong focus on accuracy.
• Strong self-organisation and time-management skills.
• The ability to manage multiple live orders and priorities simultaneously.
• Good numerical ability and confidence working with prices, quantities, margins, discounts and order values.
• The ability to work independently and take ownership of your workload while also working closely as part of a small team.

Desirable Experience

The following would be advantageous but are not essential:

• Previous sourcing, purchasing or procurement experience.
• Experience obtaining and comparing supplier quotations.
• Experience sourcing products from UK and international suppliers.
• Experience with NetSuite or another ERP/order-management system.
• Experience using SAP Ariba.
• Good working knowledge of Microsoft Office, particularly Outlook and Excel.
• Experience working within an international organisation or communicating with overseas colleagues.

The Person We're Looking For

The right person will be accurate, organised and proactive. You should be comfortable managing your own workload and keeping track of numerous orders at different stages without needing constant supervision.

You will also need to enjoy communicating with people. This is not a role where everything is handled by email: regular telephone contact with both customers and suppliers is an important part of the position.

Because Corlido UK operates as a small team, we are looking for somebody who wants to become an integral part of the business, takes responsibility for their work and is willing to help colleagues when required.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Application question(s):

• Previous experience in order entry.

Language:

• English (preferred)

Location:

• Wolverhampton, West Midlands (preferred)

Work Location: In person