Customer Order Management Manager

Kastamonu Entegre Ağaç Sanayi which is one of the two locomotive companies of Hayat Holding was established in year 1969 for production in the wooden panel industry and today became a global power which is the 1st in Türkiye, the 3rd in Europe and the 4th in the world in its field.

Kastamonu Entegre Headquarters is looking for a “Customer Order Management Manager” . The position is based in Altunizade, İstanbul .

Job Roles Details

• Define objectives, priorities, and action plans for customer order and complaint management processes, ensuring their effective execution in line with business goals and customer service expectations
• Lead end-to-end customer order management processes and ensure seamless coordination across Sales, Production, Supply Chain, Logistics, Finance, and other relevant functions
• Establish, monitor, and evaluate key performance indicators and customer service levels related to order management; identify gaps and define necessary corrective and improvement actions
• Oversee customer complaint and feedback management processes, analyze recurring issues and root causes, and lead cross-functional improvement initiatives to enhance customer experience
• Review operational reports and analyses related to customer order and complaint management, identify key developments, risks, and opportunities, and provide relevant insights and recommendations to senior management
• Drive the development and continuous improvement of systems, applications, workflows, and operating models used within customer order and complaint management processes
• Ensure effective cross-functional collaboration with Sales, Supply Chain, Production, Logistics, Finance, and other relevant stakeholders to improve customer order and complaint management processes
• Lead process standardization, digitalization, automation, and efficiency initiatives to enhance visibility, service quality, operational effectiveness, and data accuracy

Skills

• Bachelor's degree in Business Administration, International Trade, Industrial Engineering, Logistics, or a related field; Master's degree is an asset
• Strong expertise in export operations, international trade, logistics, and order-to-customer delivery processes
• Experience in process improvement, operational excellence, and cross-functional process management
• Customer-oriented mindset with strong communication, negotiation, and coordination skills
• Fluency in English, both written and spoken; proficiency in a second foreign language is considered an asset

Experience

• Minimum 5 years of experience in leading and managing operational teams , with proven expertise in customer order management, sales back-office operations, export operations, or related functions.

Thank you for taking the time to review our job advertisement. If you think this opportunity matches your experience, knowledge, and career aspirations, please apply. We are eager to learn more about you!

Clarification Text for Employee Candidate: https://www.kastamonuentegre.com/tr\_tr/kvkk-aydinlatma-metni